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URGENT web order payments not processing


#1

Hi, We are experiencing problems processing orders this afternoon - we cannot capture payments from Paypal or Iridium. Error says 'cannot process payment’
Please could someone advise ASAP?
Thanks,
Naomi


Website not loading, can't sync payments, cant access nitrosell portal
#2

We also cannot sync the webstore, and our website seems to be inaccessable!


#3

Hi Naomi,

One of our security rules has caused your IP address to be blocked. I have already removed the block and you should be able to access everything within 5 minutes.

Regards,

Peter