Is this standard for our PayPal integration? The way it is setup currently does not provide us with Seller Protection which has led to a couple of orders having a chargeback.
Can you please open a ticket so we can investigate your individual case?
If there isn’t enough information being passed, we can certainly update the integration. We are always happy to address issues around payments as quickly as we can because they’re obviously critical to eCommerce.
We can loop back around and update this topic if changes were required.