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Duplicate order in Webstore


#1

Hi All

We just recieved a duplicate order into our POS from

WebOrder #1418815401

The payment was made by paypal but there is only one payment in there. I rang the customer and she confirm that she only processed one order ???

Thanks
David


#2

Hi David,

Can you provide the order number ID of the second order please?

The most obvious reason for the duplicate especially when it involves the same customer is that he or she clicked on the payment button twice.

Thanks,
Franclin


#3

Hi Franklin

They came in under the same web number
so to recap 2 orders with the same number #1418815401 and only one payment

Thanks
david


#4

Hi franklin

Yes very unusual

Thanks
David


#5

Hi David,

Sorry about that. I am investigating the matter and will get back to you.

Meanwhile can you confirm that you were running the latest version of NSc Sync?

You may want to ship the order as the customer expected it very soon.

Regards,
Franclin


#6

Hi David,

Can you install the new bundled installer here please: https://hq.nitrosell.com/support/RMSHQ/

Regards,
Conor.


#7

Hi Conor

When I try and install the new bundler, its saying not enough memory

Thnaks
DAvid


#8

Hi David,

This looks like a local hardware issue, i.e. the PC is low on RAM or it is being assigned elsewhere. Please reboot to make sure no other programs are using resources and try the install again.

If you have the same issue after that, let me know.

Regards,
Conor.


#9

Hi Conor

Is it the head quarter bundler or the server bundler.

Thanks
DAvid


#10

Hi David,

You’ll need to install both bundles, one at your server instance, the other at your client instance. It is very important to make sure the software is on the same version.

Regards,
Conor.


#11

Hi Conor

Any Chance you could do it when you get a chance

Thanks
David


#12

Hi David,

Today won’t be possible with my schedule being quite busy I’m afraid - if you don’t manage the installs tonight I’ll give you a buzz tomorrow.

Regards,
Conor.


#13

Hi Conor

I didn’t chance trying to install, So I am free any time today that suits you

Thanks
David


#14

Hi David,

Are you free now?


#15

Hi Conor

Sorry I am tied up at the moment in meetings can I reschedule to Monday at 10

Thanks a mill
David