After finally getting some sleep I have re-read this thread and I’m afraid I was confusing the situation. My posts starting 2 days ago, “We haven’t processed many amazon order today…” I originally thought we were not getting the nitrosell web orders from Amazon, but what we were not getting was the nitrosell web order EMAILs associated with an Amazon sale. So I had appended this thread with my posts from late October and November when we ACTUALLY were not getting the amazon orders in our GWO.
At my post above where I begin by having answered my own question, “I seemed to have answered my own question about p…” on the same day, we realized that the amazon web orders WERE getting to our GWO. We also checked that the amazon orders were correctly committing inventory. What we were missing was the Nitrosell Web Order email (for amazon orders). To our people here, until we get the Nitrosell Web Order email printed (to match up with the amazon order), the order would not be processed because “they didn’t have the proper paper work”.
So on Saturday, I verified that amazon orders WERE being sent to GWO and that inventory quantities WERE being committed and tracked okay, but we were still not getting the Nitrosell Web Order EMAILS, so I replaced the missing Nitrosell Web Order emails with the Shipworks printed Invoice and told everyone that “there is now new paperwork, process the orders”. So since then things have been fine.
I think when you turned off emails to Amazon, you turned off the nitrosell web order emails to us as well, because we still haven’t received any nitrosell web order EMAILS since 7:56am on Saturday (for amazon orders only). We still get the web order emails for our regular website but we have stopped getting the nitrosell web order emails for any amazon orders. Like I said, we have replaced those emails with our own shipworks paperwork, but you might want to figure out why we stopped getting those emails.
In summary, everything is all okay (except for the above mentioned emails that we don’t care about right now).