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Sending Detailed NSc PAM Debug Logs to NitroSell Support


#1

To generate detailed log information that can aid NitroSell in diagnosing problems specific errors or anomalies NSc PAM may encounter , perform the following steps:

  • Close NSc PAM

  • Then go to start menu or desktop. Locate the NSc PAM icon and right click - edit properties and edit the Target
  • Put /debug /verbose after the quotes in the shortcut. Make sure there’s a space between closing quotes and /debug /verbose
  • It will read something like this: “C:\Program Files\NitroSell\NSc PAM- RMSSO\PAM.exe” /debug /verbose
  • Click Apply and OK

When you reopen NSc PAM by clicking on the icon it will run in Debug Mode. The debug log, PAM Debug.log will be written to the desktop after you next close the application.

Please send that file to support@nitrosell.com (and note the relevant ticket number in the email), or attach it to the ticket. After issue has been resolved, you should remove the /debug /verbose from the file path.