To generate detailed log information that can aid NitroSell in diagnosing problems specific errors or anomalies NSc Get Web Orders (GWO) / RMS POS may encounter , perform the following steps:
- Close RMS POS if it’s already running
- Locate the Store Operations POS icon
- Enter /debug /verbose after the quotes in the shortcut. Make sure there’s a space between closing quotes and /debug /verbose so it resembles “C:\Program Files\Microsoft Retail Management System\Store Operations\SOPOSUSER.exe” /debug /verbose
- When you reopen Store Operations POS by clicking on the icon it will run in Debug Mode. The debug log, GWO_Debug.log will be written to the desktop after you next close the application.
Please send that file to firstname.lastname@example.org (and note the relevant ticket number in the email), or attach it to the ticket. After issue has been resolved, you should remove the /debug /verbose from the target path.