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Sending Detailed NSc Get Web Orders Debug Log to NitroSell Support


#1

To generate detailed log information that can aid NitroSell in diagnosing problems specific errors or anomalies NSc Get Web Orders (GWO) / RMS POS may encounter , perform the following steps:

  • Close RMS POS if it’s already running
  • Locate the Store Operations POS icon
  • Enter /debug /verbose after the quotes in the shortcut. Make sure there’s a space between closing quotes and /debug /verbose so it resembles “C:\Program Files\Microsoft Retail Management System\Store Operations\SOPOSUSER.exe” /debug /verbose

  • When you reopen Store Operations POS by clicking on the icon it will run in Debug Mode. The debug log, GWO_Debug.log will be written to the desktop after you next close the application.

Please send that file to support@nitrosell.com (and note the relevant ticket number in the email), or attach it to the ticket. After issue has been resolved, you should remove the /debug /verbose from the target path.