We are getting feedback from our customers that our search feature is “broken”. Users claim that they are unable to locate the products they need via our search box. This is of course a problem because apparently most users go straight to the search box to begin looking for products on our site…
- If you search for “4 port hdmi splitter” - Only one of 2 4-Port HDMI Splitters is shown (See HDMI Spliiters - ILC# HD-23114).
Since we submitted “port” in our search- it did not display HD-23114 (because “port” is not used in its description).
- A search for “5 port hdmi switch”:
Shows one 5-Port HDMI Switch AND one 3-Port HDMI Switch. It DOES NOT list the other 5-Port HDMI Switch ( See HDMI Switches - ILC#: HD-23720)
This behavior coupled with the lack of filters on the search pages is going to cost us $$. What can we do or say to get this feature improved? Do we have to go in and insert keywords by hand in PAM in order for our search feature to work properly? Is there any word on the patch for the filters?
Thanks in advance!