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Reset Password not working


#1

Hello,

This happened to me 10 times. NitroSell does not recognize my password so I have to reset it. Once I enter new password (and write it down, just to be sure) once i logout, the same password does not work.
If I change it again (and try the previous password as new) it says, you cannot use old passwords…

Please help, Bojan


#2

SOLVED IT

As it turns out you can reset password as user with lower case entered user name, but you cannot login with the same one. User is auto generated to be the mail with upper case letters within.


#3

Hi Bojan,

thank you for your response. Glad to hear that you were able to resolve it.

Regards,
Sebastian