I have had a support ticked open for product review emails not being sent to customers now for over 10 months. I have requested updates numerous times and each time I get the response “We are really sorry for the delay, I will consult the developer department on the matter and let you know.”
That response was over 2 months ago and I have updated the ticket a few times and no response at all now. What is going on?
Customer reviews are crucial and we have not had a singe customer leave a product review in over 2 years!
The ticket is still open and is 185883: DEV-701 No product reviews in over a year
Looking forward to someone responding.