Portal | Homepage | Blog

Problems with Customers Leaving Reviews

We’ve currently set our webstore to send a review requesting e-mail 7 days after purchase. This has never worked properly with customers saying they cannot log into the review page. Apparently, they need to be logged into our site before clicking on the review link contained within the e-mail. Over the years, we’ve hardly amassed any reviews as a result of this. Is there a way to make this process simpler?

Thanks

Hi Callum,

Our customers find this a frustrating experience too and regularly customers reply to the review request email to say they couldn’t log in to leave a review or couldn’t see where to write the review. It would be great if it could be improved to be a simpler user experience.

Also it would be great if after submitting a review, they got a customizable message saying it will be moderated before being published (as sometimes customers leave reviews twice as they can’t see their submitted review straightaway).

More product reviews = more conversions so it would be great to see improvement in this area.

Emma

Hi @emma and @callum

This is a very valuable information to us, we will go over this and check what can be done to improve.

(cc: @kamil.adasiewicz)

Same problem here - people usually report that they can’t see where to write the review. Simplifying the process would be a great help.

Hello Jennifer,
Thank you very much for pointing this to us. We will review the process and think over what can be improved.
Kind regards,
Alona