No response on support ticket

Good Afternoon

I have had a support ticket open with no response since 18/03/2020. How can I escalate the ticket to someone that can help?

Regards

Tommy

Which ticket is it please Tommy? The support team is very much working but they are seeing about 4x the normal volume. A delay that substantial is, however, very unusual.

Hi Donogh

Thank you for getting back to me, the ticket is 177000. I have now received a reply informing me that the issue will be looked at as soon as possible.

Regards

Tommy