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Nitrosell is not downloading order details correctly


#1

I’m having issue locating some orders that I need to refund in the system. I try looking first by last name, address, email and city and have been unsuccessful with finding these customers. I have been able to find some other orders where details weren’t completely downloaded by searching through these categories.


#2

Hi Grant,

I’ve sent an update to your ticket about this issue asking you for an example order or customer. Please let’s keep our conversation about support issuses within a ticket.

Regards,
Sebastian