This was a very busy last few days with items selling like hotcakes on Amazon (thank you for that by the way). However, we do have a little logistics problem and that is when we have 32 Amazon seller notifications and 32 web orders all for the same product, there is no way to match up our web orders to the amazon orders. The Amazon seller notifications contain no customer information. For the most part it really doesn’t matter to the folks processing and shipping orders, they just take a web order and staple it to an amazon seller notification print out and off it goes.
However, for handling any kind of issues, cancellations, etc. we have no way unless we open up the amazon dashboard and start matching up names, which isn’t going to happen this time of year.
So, my question is: Is there any way to put the amazon order # on the web order that you send us? There is just no way of matching up your web orders with Amazon’s seller notifications.
Thanks as usual