Okay, so I can see the email going out is the one generated via processed.xml. It looks like they’re going out in quick succession, seconds apart.
Disabling NSc Mail will help but what’s happening is it’s still clearing through a backlogged queue, which is why that didn’t appear to have an effect.
Can you disable it again, please, Bob? Are you comfortable running SQL statements against your RMS database via RMS SO Administrator? If so, please execute the following after disabling NSc Mail:
truncate table nitroasl_mailer;
That will empty the queue on your side.
Next, we need to make sure that you only have one
processed.xml template. The Mail templates live in the NSc Sync folder. The typical path is:
C:\Program Files\NitroSell\NSc Sync - RMSSO\Data\MailTemplates\
Or, for 64-bit windows:
C:\Program Files (x86)\NitroSell\NSc Sync - RMSSO\Data\MailTemplates\
There should only be one XML file in that directory prefixed with the word processed. If there is more than one, that will result in multiple emails being sent. If that’s the case, move the supplementary processed files into another folder, then go to File > Rescan mail templates in Sync.
We hope to be able to resolve this issue comprehensively on Monday. In the meantime, if the above doesn’t help, please let me know.