We recently ran a promotion on the webstore with a 10% off code. Several transactions used the promotion but the trouble is we seem to have no record in the RMS transactions that a discount was applied.
Manually at the POS, we wouldn’t be able to discount without giving a reason code - and we really need that with web order discounts so we can look back and understand why a certain price was charged.
We get repeat orders where customers expect to pay the same price as they’ve paid previously yet how are we to know that a web discount was used? Its dangerous (and also makes it hard to gather metrics).
Is this something I can configure so it drops in with a default discount reason code?