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Matrix Item sale prices not showing


#1

Hello, We are having an issue where the sale prices are only showing for items when it is on the individual product page and not for the product on the category product listing pages. I am assuming this is an issue with the matrix item reading the sale price that has been applied to the individual items when setting up the sale on the RMS. Any advice on how I can fix this?
Thanks in advance,
Sharon


#2

Hi Sharon,

Most likely the issue is in the product listing template. Please check how the price nitroscript is used in the product page template and compare with listing.

Make sure to backup the templates before making any changes or open a ticket in case you need any assistance.

Regards,

Peter


#3

I am having the same issue. Did you find a way to fix it? If so, are you willing to share it?

Thanks.


#4

Hi Scott,

Would you be able to send me a link with a particular item? If you don’t want to send it here you can open up a ticket on the portal.

Regards,

Peter


#5

Here is a couple links.

http://shop.craftsdirect.com/store/filtered/d_13/c_1089/b_Home-State-Apparel/

Look at the MN Home Sweatshirt at the bottom. I want the pricing to show here.

Here is the individual item. It is shown correctly on this page


#6

Here is a couple links.

http://shop.craftsdirect.com/store/filtered/d_13/c_1089/b_Home-State-Apparel/ 1

Look at the MN Home Sweatshirt at the bottom. I want the pricing to show here.

Here is the individual item. It is shown correctly on this page


#7

Hi Scott,

Thank you for the example, I will review your templates and send you a screenshot before setting it live.

Regards,

Peter


#8

Hi Scott,
Resolving the issue would require modifying the Product Pricing template available in the WebStoreManager. Please navigate to WSM > Settings > Edit Templates, then choose the template from the dropdown box on the right-hand side of the page. As we do recommend against applying any changes to the Store templates without expert assistance, please join me in the ticket I opened on your behalf on the NitroSell Portal: https://portal.nitrosell.com/support/showticket/?ticket_id=144258 .

Kind regards,

Bartek