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Is it possible to pre-order products?


#1

Hi,
We would like our customers to have the ability to pre-order a select few products prior to the items coming into stock.
I have “Restrict purchasing to in-stock quantity only” selected, as the vast majority of products would not be suitable for pre-order.
Is there a way of achieving this? - I see there is a pre-order panel available, but not sure how this works?
thanks
Ang


#2

Hi Angela,

In order to achieve what you described, one would need to alter the field mappings in Sync. Particularly the stock field. We can set it up to allow a specific amount of items to be available for pre order.

Also, a disclaimer can be shown on the product page informing visitors that a particular item can be preordered. To do this, we would need to have a look at your product page template.

Lastly, the “processed” email template may need to be altered. Currently, if you do not process an order within 2 weeks (depending on the Payment Gateway), the transaction can no longer take place. So, either you process the order earlier and include a disclaimer about the preorder scenario in the template, or you ought to make sure that you top up the stock within the 2 week time period.

Be that as it may, I suggest opening a support ticket about this issue so we can schedule a call and figure out the details.

Jan


#3

Thanks for getting back to me on this Jan, really pleased we should be able to offer this to our customers. I’m discussing with our team and then will open a ticket.
Ang


#4

Hi Jan, I’ve clarified our requirements with our team, and have opened a support ticket. Ticket #107415
Thanks
Ang