WebStore orders are downloaded to the NSc client using the NSc Sync synchronization mechanism.
NSc Get Web Orders (GWO) is an RMS Store Operations POS add-on that controls and manages these WebStore orders. Once installed, it can be accessed from within Store Operations POS by clicking the Get Web Orders button:
The NSc GWO window displays unprocessed WebStore orders by default (to also show processed and cancelled orders, click the arrow beside Options, then select Filter WebOrders, then Show All). Each order is represented by a table row, and is sorted by the most recently received. By double-clicking (or pressing the Return key), an order begins the process of tendering an NSc Web Order within the RMS system.
The following order details are displayed:
Web Order Number: The unique order reference number. An e-mail containing this number is generated at order time from the store to the customer.
Customer Name: Customer name. A customer can be an existing RMS customer, or can be created within the WebStore using the registration service.
Date: The date and time the order is downloaded by NSc Sync.
Status: The status of an order, either processed or unprocessed. By default, all new orders are unprocessed. When a Web Order has been tendered through RMS, it is given a status of processed.
The Lookup Web Order Number text field at the top of the window is designed to make it easier to find a specific order. This is a useful feature, because over time NSc GWO may contain a large amount of Web Orders. As you type the order reference, the order list is filtered, enabling quicker access to the order you are seeking.
Tip: If the number of Web Orders you have received in NSc GWO becomes very large, you can trim them based on the length of time they have been in the system. To do so, in NSc Sync Configuration, select the Web Orders item from the list on the left of the window, then select the checkbox within the Web Order Trimming section. Any Web Orders that are older than a specified number of days, weeks, months, or years will be removed from the system.
If the number of Web Orders you have received in NSc GWO becomes very large, you can trim them based on the length of time they have been in the system. To do so, in NSc Sync Configuration, select the Web Orders item from the list on the left of the window, then select the checkbox within the Web Order Trimming section. Any Web Orders that are older than a specified number of days, weeks, months, or years will be removed from the system.
Clicking Cancel closes the window. Clicking OK has the same effect as double-clicking a selected order, that is, the process of tendering an NSc Web Order within the RMS system begins.
NSc GWO Options
When you click the NSc GWO Options button, the following menu items are displayed:
Filter Web Orders: Click Hide Processed to display only unprocessed Web Orders. Click Show All to display all orders in the system (processed, unprocessed, and cancelled). Hide Processed is the default filter when NSc GWO is first opened.
Set Web Order Status: Changes the status of a selected order to either Processed, Unprocessed, or Cancelled. When a Web Order has been tendered through RMS, it is given a status of processed. The ability to switch between processed and unprocessed status “manually” using Set WebOrder Status provides more flexibility when processing an order. For example, if Web Orders are mistakenly tendered (requiring a change from processed to unprocessed), or if Web Orders should be ignored and removed from the pending unprocessed orders list (requiring a change from unprocessed to processed).
Note that setting a Web Order to processed does not trigger either the sending of e-mails or the charging of the customer. It simply marks it as processed and removes it from the unprocessed list. In order for the “processed.xml” e-mail to be generated and sent, the order must also be tendered successfully in your POS.
If you set an order as cancelled, it is simply marked on the list of orders as cancelled. No e-mail is automatically sent to the customer and any previously processed transaction is not reversed.
Send Feedback: Enables the manual submission of e-mail messages from the POS user to the customer, to notify the customer of ordered items on back order. Note: In order to send feedback, NSc Mail must be set up and configured properly.
Print Picklist: Prints to a thermal receipt printer the list of items to be picked for the selected Web Order. In addition, in RMS Store Operations, if you select Reports > Custom > NitroSell - Pending Web Orders, you can generate a report that can be printed on a Windows printer.
Options: Under Options, you can select to display NitroSell licensing information, to configure the RMS database, or to automatically select the sales representative for an order.