We have been receiving reports of customers experiencing long page load times on our site. We so far have heard from at least 3 people, all of which report that the problem seems to be completely sporadic. “It comes and goes…”.
The issue for me is that I am unable to replicate their problems, and I have to server logs to look at to determine the issue (that I would normally be able to access under different circumstances). So, I am reaching out to try to obtain anything that can help explain why our customers are periodically experiencing page load times that are bad enough for them to call us… Can we (as NitroSell customers) obtain logs regarding our site?
Analytics shows occurrences of 40 sec. page load times in IE, but that number seems a little extreme (even compared to the complaints we’ve received). Has there been some unusually taxing transfers conducted on our box recently? If so, what can we do to get our site moved to a better server that does not get so stressed? Our little site doesn’t get enough traffic (yet ) to cause our pages to “bog down”.
As usual, any insight or assistance in diagnosing this issue would be greatly appreciated!