In the interest of security, traditional plaintext FTP sessions are not possible when connecting to the NitroSell FTP service. Instead, the NitroSell FTP service employs encryption using TLS/SSL. Encryption is a way of securing all data while it is being transferred. There are several different types of FTP encryption, however the NitroSell FTP service supports FTP/ES or explicit encyption only.
Most modern FTP clients support encrypted connections, older clients do not. NitroSell recommends the free FTP client FileZilla which can be download safely from here: https://portal.nitrosell.com/downloads/software/ftp
Open your FTP client (we will assume you are using FileZilla for these examples) and navigate to the Host input box. It may be populated with your old hostname (ftp.nitrosell.com), but you must change it to: ftpes://ftp.nitrosell.com
There is no need to enter a port number, this will be assigned automatically by the client. Click the Quickconnect button as usual. A certificate will display:
Check the box at the bottom ‘Always trust certificate in future sessions.’ and click OK.
You are now set up always connect securely to NitroSell FTP.