We have received a large number of complaints over the last day or so as customers are reporting that they do not have permission to access /store/go/checkout/ on this server error messages. This seems to be happening regardless of browser version and also regardless of the payment option selected. Switching browsers does seem to fix the issue for some customers.
Has anyone else been receiving these emails over the last 48 hours? I suspect it’s a result of a server side change to Apache.
I have raised a ticket but have also open this thread in case other customers are experiencing similar and so that the issue can be resolved more quickly by sharing information.
Here’s a few sample message I’ve received from customers in the last 24 hours.
*HI, When I try and checkout on your site (buying an e-gift card), I get an error message saying I can’t access the server
*Why will your site not allow me to complete my purchase by PayPal? Every time I try it tells me, “Forbidden
You don’t have permission to access /store/go/checkout/ on this server.”
*I am unable to place my order. I am logged in, have items in my cart, and am choosing to pay by Paypal. When I click the green ‘Complete’ button, I get a message saying ‘The website declined to show this page’. I tried yesterday and today and am getting the same issue every time.