We have constant issues with real customers falling foul of the cyber attack policy and they get denied access to the website. As far as we can tell its usually when they have attempted to pay a couple of times and failed. Nitrosell asks us to get their IP address and then they can unblock that customer. However it is incredibly hard to get this information out of non technical end users - they are generally pretty annoyed that they have been denied access and also technically ill equipped to get their IP address. So we end up losing that customer AND not being able to report it to Nitrosell. As far as we know its happening every week (and there must be more of our customers who don’t even bother to contact us). Does this issue happen to anyone else? We can’t gather sufficient evidence but we know from speaking to customers that its happening quite a bit and its an issue.