I really think this is a problem with Amazon, but let me tell you what has happened again. We again sold an Item (ATH29307) that we have not had since 12/24. In fact, when we sold out I purposely set the Amazon flag to False in PAM because I wanted to make sure Amazon didn’t sell this item again.
Well yesterday we received an order for from Amazon for this item. I verified that the Amazon flag was FALSE, but the Web Item flag was TRUE. I went to the reports tab in our NItrosell Amazon portal and looked for the product and under Product it says removed.
The other tabs say completed (see the above graphics). In Amazon the item says “Inactive (Out of Stock)” and the qty is equal to 0.
We keep having to cancel these orders which Amazon is holding against us in our % of pre-cancellations.
I am just trying to get an idea of where to start with finding out the cause of this.